Task Analysis
Job: Sales Manager
Location: Harrisonburg, Va
Department: Sales Office
Analyst: Spencer Lambert
Effective Date: November 13, 2013
1.Prepare customer’s order
2.Communicate details of the order to the other departments (Service, Kitchen)
3.Prepare for the event
4.Troubleshoot with customers and make any changes as necessary
5.Communicate all changes to the other departments (Service, Kitchen)
6.Attend the event
7.Follow up with customers after completion of the event
Location: Harrisonburg, Va
Department: Sales Office
Analyst: Spencer Lambert
Effective Date: November 13, 2013
1.Prepare customer’s order
2.Communicate details of the order to the other departments (Service, Kitchen)
3.Prepare for the event
4.Troubleshoot with customers and make any changes as necessary
5.Communicate all changes to the other departments (Service, Kitchen)
6.Attend the event
7.Follow up with customers after completion of the event
Task Inventory
Job: Sales Manager
Location: Harrisonburg, Va
Department: Sales Office
Analyst: Spencer Lambert
Effective Date: November 13, 2013
Sales/Marketing and Customer Service
1. Develop relationships with new clients
2. Maintain relationships with existing clients
3. Negotiate contracts
4. Prepare proposals and/or contracts
5. Engage in outside sales
6. Attend sales meetings
7. Answer clients’ questions
8. Answer phone calls and emails
9. Take reservations
10.Follow up with customers
Management
11.Develop a safety culture
12.Maintain catering and service standards
13.Comply with all ARAMARK policies, procedures, and standards
14.Comply with all government regulations
15.Represent property in significant interactions
16.Maintain current sales department policies
Event Planning/Preparation
17.Assist in planning and executing events
18.Conduct site inspections with customers
19.Discuss room set-ups
20.Diagram room set-ups
21.Order supplies for event
22.Schedule appropriate amount of staff
23.Meet with Service Mangers
24.Meet with kitchen Managers
25.Discuss menu plan
26.Discuss menu costs
Location: Harrisonburg, Va
Department: Sales Office
Analyst: Spencer Lambert
Effective Date: November 13, 2013
Sales/Marketing and Customer Service
1. Develop relationships with new clients
2. Maintain relationships with existing clients
3. Negotiate contracts
4. Prepare proposals and/or contracts
5. Engage in outside sales
6. Attend sales meetings
7. Answer clients’ questions
8. Answer phone calls and emails
9. Take reservations
10.Follow up with customers
Management
11.Develop a safety culture
12.Maintain catering and service standards
13.Comply with all ARAMARK policies, procedures, and standards
14.Comply with all government regulations
15.Represent property in significant interactions
16.Maintain current sales department policies
Event Planning/Preparation
17.Assist in planning and executing events
18.Conduct site inspections with customers
19.Discuss room set-ups
20.Diagram room set-ups
21.Order supplies for event
22.Schedule appropriate amount of staff
23.Meet with Service Mangers
24.Meet with kitchen Managers
25.Discuss menu plan
26.Discuss menu costs